Abstract:
"
Quality management is an essential part of almost every enterprise organisation in the
software industry. It guarantees the quality of the outcomes of the organisation and the
stability of the process. Therefore, organisations must make sure that they are having the
most compatible and tailored QM practices for their employees.
Recently, a new generation known as Generation-Z or post-millennials begins to step into
the software industry. Since they have been vastly exposed to the newest technologies and
appliances such as social media from their childhood Gen Z people are having a different
psycho-social profile than the previous generations. Hence as a current business theme,
having an idea about Gen Z’s work ethics and workplace expectations when designing
procedures, managing people, and integrating various tools related to the quality
management processes are becoming a must and will gain a competitive advantage in the
industry.
Since this is a booming research area, very few research studies were conducted before.
This research was conducted to find out how post-millennial employees' workplace
expectations may impact by typical quality management practices considering a software
development company as a case study in Sri Lankan context. In this research proper review
of existing literature was followed by a primary data gathering and an analysis. Several
relevant figures were interviewed, and all the findings and recommendations were
presented descriptively."
