Abstract:
"
Due to the worldwide pandemic, most banks in Sri Lanka are moving towards the
implementation of technological advancements in their systems in order to improve
their internal processes as well as the service quality provided to customers. The
purpose of these technological innovations will only be achieved if employees are
willing to to learn and adapt to them. Various factors are known to be of impact to the
adaption process of employees in organizations. The study conducted addresses the process of identifying how different characteristics
of leaders in the banking sector affect the employee’s adaption process of
technological innovations in the company. Skills model of leadership by Mumford et
al.,(2000), Mikael Jensen leadership competency model by Jensen (2019) and the
Leadership competency framework by Gimpert (2018) were used in exploring the
different dimensions of leadership whereas the Technology acceptance model by
Davis (1989) was used to inspect the theoretical perspective of the technology
adaption process. The study uses a positivism philosophy and a deductive approach and quantitative
data is acquired through a survey piloted among banking sector employees who work
with technology. The data collected were analyzed and findings on the relationship
between the leadership characteristics and technology adaption were demonstrated
using the SPSS software. All three variables (problem solving, communication and
motivation) were proven through the hypothesis to have an impact on adaption of
technological innovations in the banking sector. A model was presented to predict technology adaption based on leadership
characteristics followed with the limitations and recommendations of the study. Problem solving and communication were excluded from the suggested regression
model since it indicated high levels of multicollinearity. Furthermore, recommendations were provided to leaders in the banking sector on
improving their characteristics to encourage the employee’s process of adaption to
technological innovations."
