Abstract:
With the development of Technology, the concern on patient-centered care has
increased, in order to enhance the transparency of patient and healthcare systems. These
involvements in healthcare make concerning of patient feedback increasingly important
components of patient safety programs. In addition, patients have the right to make
complaints and their grievances when they are unsatisfied with the service they received
from healthcare organization. Furthermore, healthcare organizations should have a
procedure in place for handling both in a timely manner. The process should facilitate,
tracking and trending of patient complaints and grievances may call attention to systems
and suggest quality improvement opportunities.
In Sri Lanka there’s no any proper platform for addressing patient complaints and
grievances in order to comply with federal regulations. There are many gaps between
existing procedure in many areas due to lapses in the hospital management system. The
proposed solution carried out a research about existing process of handling patient
records and patient’s grievances while having treatments from healthcare organization
internationally and locally. The interviews and questionnaires covered the real life
experiences for the implementation. The findings of the research studies on the project
were validated by the questionnaire distributed among people who has experience with
treatment and process of government hospitals.
The manual handling of patient complaints and grievances is time consuming and
highly prone to error. Therefore, I have tried my best to develop the complex process
Patient management system and patient grievances handling system as a user friendly
simple as possible using structured and flexible techniques. The solution has been
implemented for the rural state hospitals as the initial step. Used angular for the
development of the proposed solution as web application in English language. The
evaluation and testing of the system carried out by the criteria. The project aim is
successes by following project and research methodologies carried throughout the
project"
