Abstract:
Food Service Industry is a widely spreading industry all over the
world. Even in developing nations it has become an industry that
people most frequently interact with. This would be directly linked
to shifting habits based around hectic schedules. Also, due to the
fact that nowa day people have wide range of preferences for dining
out from restaurants there are increased number of restaurants
everywhere in Sri Lanka. Even though Sri Lanka has its’ own
significant cultural and social differences, food service industry has
developed up to a level that they can serve everyone from any
culture. Customers, on the other hand, are becoming more
concerned with the choices they make regarding not only the food
items but also the facilities that the restaurant serves. Such as free
parking, Wi-Fi etc.
The project's predominant aim is to provide a solution that allows
consumers to more easily meet their primary need for food intake
while still explicitly supporting their increasingly opinionated
desires. Subordinated to that is to support the restaurateurs to
market their uniqueness customers. Many considerations, such as
constraints resulting from consumer personal factors, a lack of
restaurant awareness, and situational factors, have all been included
in the development of a successful system. Paper-based menus have
a number of challenges and shortcomings that have been described
in the literature. Additionally, these results were validated on a
local level by interviews with restaurant managers and a survey of
restaurant patrons.
Therefore, the author proposes a web application which the
consumers and the restaurateurs can get satisfied. As mentioned in
order to successfully achieve the customer satisfaction theauthor
has used the Collaborative Filtering algorithm to recommend the
customer the best option. This method of screening and analysing
objects using the experiences of others will make the options more
reliable for customers. Consumer practices have shifted to online
solutions as a result of technological advancements. It is author’s
expectation to successfullyfulfil the customer satisfaction using the
mentioned algorithm.
Author has followed the System Development Life Circle (SDLC)"