Abstract:
In the traditional government sector customers are not able to give their
feedback in a meaningful manner. And customer complaints are considered as an
important source of information. Since complaint management vital for customer
satisfaction, any measure of complaint behaviour should consider the degree and
quality of the underlying customer satisfaction. Therefore, analyzing customer
complaints is part of the process of a business. Therefore, this project would be
analyzing customer complaints, in order to improve customer experience. However, a
prompt, reasonable and efficient response to a complaint can win you a loyal customer
and develop your business’s reputation for top quality service. In addition, giving
targets to government veterinary surgeons will be helpful to improve their efficiency.
Sharing knowledge on doctors’ experiences and solutions will help to others to gain
their knowledge and to solve their problems according to the solutions they have
received. Then recording all the treatments done for the pets will be a resulting of a
paperless world
