Abstract:
"Ijazah Tours PVT LTD, a Sri Lankan travel agency, plays a role in the Sri Lankan tourism sector, focusing on Middle Eastern tourists, who are a growing segment in Sri Lanka's tourism. ME travelers who mostly travel with large families (5 or more people) and long vacation periods, change the accommodations according to the requirements and budget, and negotiate by comparing the travel agents' rates with modern booking engines to ensure a better rate and negotiating with the travel agent who provides a faster, reliable, and efficient service.
And the Sri Lankan travel agent, Ijazah Tours Pvt Ltd, does not have the technology to identify accommodations with special types of requirements in all touring cities and provide faster service by automating the quotation, vouchers, and costing processes and the ability to compare the travel agent's accommodation rates with multiple booking engines to prove a better rate is being provided; there is no such solution available in the market for travel agents yet.
The project's goal is to identify and analyze the elements that make it difficult for the Sri Lankan travel agency Ijazah Tours to accept Middle Eastern visitors. This project also intends to analyze and evaluate needs, design, and construct a Web Application employing web technologies, enabling the processes from customer enquiry to client onboarding highly comfortable and quick for the travel agent to meet the guest's requests without hesitation."
