Abstract:
"Manufacturing of products for the purpose of human consumption has been gone
through many phases throughout the year. The current manufacturing process consists of mass production of goods. Products such as electronics, motor vehicles, apparel etc. have been
adhered to a pre-defined set of standardization measurements to accumulate to a benchmark
Large Scale Manufacturers has set. Customer centric product customization is out of the scope
for market dominated Large Scale Manufactures due to deviations in its current adoption of
take-make-dispose method. However, Small and Medium Scale Enterprises has the ability to
cater the need but lacks in visibility. Moreover, consumers prone to consume customized
products faces the problem of how much effort has to put in discovering the producer. Adapting
to Re-distributed Manufacturing (RdM) model allows the SME manufacturers to connect with
its demographic consumers for providing customization/ personalization of product.
This research exploits the problems consumers encounter in purchasing customized
footwear & problems SME producers encounter in terms of lack of visibility. Consequently,
this research aims to analyze, design and implement a solution to cater footwear customization
ability for consumer, as well as exploiting marketing opportunity for SME producers. Based
on the background of the problem existence and the potential opportunity to align Re distributed Manufacturing (RdM) framework to local SME manufacturing process, a web
based shoe customization tool called “HappyFeet” has been developed and deployed. This
tool enables the consumer to design their own footwear virtually and directly communicate to
the vast network of producers. By doing so, customer will gain maximum satisfaction for the
intended product and producer will gain visibility and recognition.
As per the research done, it has been found that this customer centric service has not
been properly utilized in Sri Lanka. Furthermore, showing evidence as to the adherence for the
manual process. Both concept as well as developed prototype solution was rigorously evaluated
by experts & users to validate the fulfillment of the solution provided and considered valuable
to the current SME footwear manufacturing market. It was also validated that the concept RdM
can be further utilized for other target markets.
