Abstract:
Tourism is a fast-growing industry and worldwide, tourism rebounded strongly with the growth
of online applications on travel and hospitality. This transformation leads to millions of usergenerated online contents on various travel-related digital channels and platforms. Majority of
travelers use the internet as an information source for planning trips. Travelers read other
travelers' online reviews to narrow down choices.
The unstructured text nature makes it harder to understand the idea behind the review and the
biased state of mind of the review, hard to derive valuable insights from reviews, makes the
processing review contents more difficult and may leads the user to an unambiguous direction.
In present-world all are having a value for a day. If travelers searching for reputable sources,
sifting through online reviews and doing research as a holiday planning before happening it
will be a big challenge as well as it will be a tedious and a time-consuming task.
The goal of the research presented was to explore how other travelers’ reviews are utilized in
trip planning process and what the observed trends of those travel destinations in order to
overcome the above-mentioned obstacles more efficiently by reducing number of human hours
spent on review analyzing. The solution is to provide a month based trend analysis of traveling
destinations as well as an intelligence travel route planner with recommendations by analyzing
reviews and rating in travel review sites as identified throughout the requirement gathering
phase by involving different elicitation techniques. The solution is implemented using Natural
Language Processing and Text pre-processing approaches under machine learning techniques
are playing a great role in this research in order to carry out the sentiment analysis and word
classification modules. And performance testing process was carried out considering the
accuracy and the efficiency of the system.
The testing approach carried out Software functional quality testing and Software structural
quality testing. The evaluated results reviled that the accuracy of the sentiment analysis and
word clarification modules are in the satisfactory level. A critical evaluation process was
carried out based on the different evaluation criteria, involving various evaluator groups. The
results of the evaluation process stated the strengths and limitation of the project and several
enhancements were suggested.