Complaint Management System for Sri Lanka Police

Abstract

"Since the beginning, Sri Lanka Police were responsible for peace keeping preventing criminal activities in the country. Therefore, they have been taking public complaints. At the early stages where there was no digital infrastructure available, they used paper and books to record complaints. In recent years, the country has been in a digital transformation where people’s day to day life is so attached with technology. However, Sri Lanka Police has not been able to keep up with these cutting-edge technologies which makes their services inefficient, and public is starting to lose faith in the process. With the above-mentioned issues, it is crucial to avoid and mitigate such issues and limitations. While many different approaches have been taking place to make the process efficient. The proposed Complaint Management System is a novel approach towards optimising the complaint management process using the ability of web development and modern machine learning techniques. This system has the ability to create new complaint with crime classification and complaint status tracking."