Browsing MSc Bigdata Analytics by Subject "Sentiment Analysis"

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Aspects identification and sentiment analysis for Sinhala & Romanized Sinhala social media comments in the telecommunication domain

Mahaliyanaarachchi, Kasun (2022)

In the modern context of the business world, the customer experience department is vital in any kind of business. The profit of the company highly depends on the customer experience optimization strategies followed by the ...
Detection of hate speech written in Sinhala and Singlish language posted on social media by users in Sri Lanka using text analytics

Sheran, Ramachandran Rajindra (2019)

Detection of hate speech is part of sentiment analysis and sentiment analysis refers to the task of natural language processing to determine whether a piece of text contains some subjective information and what subjective ...
Sentiment Analysis for Call Data in the Information Technology Industry

Rodrigo, Nigel (2022)

"IT BPO organizations rely heavily on customer satisfaction for customer retention. When a customer is being serviced through these organizations, a key communication method is through voice calls. Understanding the ...

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