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Browsing Dissertations & Thesis by Subject "Customer Relationship Management"

Browsing Dissertations & Thesis by Subject "Customer Relationship Management"

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  • BGWarranty: Digital Warranty Management System for Automobile Batteries 
    Hardy, Duran (2022)
    "The Automotive Battery Industry is a high-value industry in Sri Lanka with thousands of batteries sold daily around the country. These vehicle batteries are sold with a limited time warranty as guarantee to the customers ...
  • ECM - Use of Emotional Intelligence to Enhance Customer Experience 
    Devananda, Andrea Devica (2020)
    "Customer Experience is the outcome of customer interaction with the organization. It is a multidimensional experience, which involves the Customer’s cognitive, affective, emotional, social, and physical responses to ...
  • Help desk management system 
    Senanayake, Mithila Peshani (2017)
    This project has been established to fulfil the need of a new help desk management system for one of a leading IT Companies in Sri Lanka, which is mainly focused on selling Desktop Computers, Laptop Computers and Printers ...

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