http://dlib.iit.ac.lk/xmlui/handle/123456789/8 2026-04-06T18:17:27Z 2026-04-06T18:17:27Z Withanage, Keshan Dissanayake, N. R. http://dlib.iit.ac.lk/xmlui/handle/123456789/50 2019-02-03T10:30:05Z 2017-01-01T00:00:00Z

Towards ICT based Solution for Stuttering Withanage, Keshan; Dissanayake, N. R. Stuttering is speech disorder that has affected a large group of people in the world population. ICT based solutions for stuttering treatments are not well known. Information about the existing ICT based solutions, their effectiveness, and the user satisfaction of the currently available solutions are not studied thoroughly. Therefore, present day researchers have fell into greater trouble in delivering the best possible solution to the masses. This paper provides the results of a cross sectional survey conducted towards identifying the differentiation of age groups, duration of existence of stuttering, use and experience of existing solutions, and the effectiveness of their performance. This paper will be an initial step towards engineering an ICT based solution to assist stuttering treatments.

2017-01-01T00:00:00Z Rajapakse, Hasanka Dileesha Dissanayake, N. R. http://dlib.iit.ac.lk/xmlui/handle/123456789/49 2019-02-03T10:24:39Z 2017-01-01T00:00:00Z

Towards Email-based Workflow Automation Rajapakse, Hasanka Dileesha; Dissanayake, N. R. Modern day organisations and individuals use emails as a communication media and there exist workflows correlated to the email communication such as responding, forwarding and more complex workflows such as content analysis and attachment handling. These workflows are highly user-dependent due to various requirements such as uniqueness of users’ fields of occupation. There exist commercial tools, which are explicitly designed to fulfill the purpose of email based workflow automation and management; however, these tools are associated with email marketing campaign management thus, providing a set of marketing-centric features. If we can understand the diverse requirements of the users, it may help in providing a better solution towards effective email based workflow automation. Having analysed aforementioned limitations of prevailing tools, we conducted a survey towards understanding the requirements of the users well, towards suggesting an email-based workflow automation system. We expect to utilize this knowledge to develop a more customizable solution to satisfy the diverse user requirements via enhanced decision-making abilities.

2017-01-01T00:00:00Z Pathmanathan, Prassanna Poulier, Ryan http://dlib.iit.ac.lk/xmlui/handle/123456789/38 2019-02-01T12:07:08Z 2017-01-01T00:00:00Z

A comprehensive citizen engagement framework for effective resolution of public complaints in cities Pathmanathan, Prassanna; Poulier, Ryan Across the world, many nations have successfully implemented complaint management solutions for diverse complaint types, so as to promote open government initiatives and other policies. The issues reported include potholes, broken sidewalks, flooding, garbage, etc. In Sri Lanka, there are many issues with the current public complaint management process which have led to citizens being dissatisfied. Based on this background, the project aims to analyse why citizens in key cities in Sri Lanka are dissatisfied with the process; and design, develop and evaluate an IT solution to reduce this dissatisfaction, while creating a conceptual framework for effectively incorporating the solution into the complaint management process. In creating an effective conceptual framework and IT solution for complaint management, attitudinal factors, social factors, technological factors and knowledge and communication factors affecting citizen participation in complaint management initiatives were analysed based on existing literature. These factors were validated via interviews with government officials and questionnaire distribution amongst citizens. Building on this, the conceptual framework was formulated, incorporating a complaint management IT solution for citizens.

2017-01-01T00:00:00Z Balachandran, Luxchippiriya Kirupananda, Abarnah http://dlib.iit.ac.lk/xmlui/handle/123456789/37 2019-02-01T11:57:22Z 2017-01-01T00:00:00Z

Online reviews evaluation system for higher education institution: An aspect based sentiment analysis tool Balachandran, Luxchippiriya; Kirupananda, Abarnah The higher education opportunities have increased significantly over the past decade in Sri Lanka. Today's younger generation is keen to study and most of them opt for higher education. Choosing the right course at the right private institute is most challenging choice since there are so many options available. In order to find the right institute, students have to surf internet for the reviews and find user comments of particular institution from social network sites like Facebook, Twitter, Google plus and etc. This takes lot of time for reading the comments to understand whether that ratings are good or not on the particular institution. The key information a student wants to get from the review is: whether that institute is good, and what aspects received positive or negative opinions. This task is quite challenging because it is difficult for a human being to extract statistical aspect sentiment information from a massive set of online reviews. As a solution for this problem higher institution aspect based evaluation system which evaluates the institution by considering the reviews given by reviewers is suggested by this project. This system implementation is based on natural language processing. The outcome of this research project, is a system which retrieves review data from the social media networks and gives a rating to an institution by analyzing the sentiment value of the reviews and the features evaluated in them. Data gathering and analysis process of this project is made automated as possible and this can be accessed from anywhere, as the client application is developed as a web application.

2017-01-01T00:00:00Z