Browsing by Subject "Customer churn"

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Delphi – A Telco Churn Prediction System based on Ensemble Learning

Rajendran, Apiseg (IIT, 2023)

"Predicting customer churn in the Telco industry is a major problem. Customer churn refers to the percentage of customers who terminate their services with a company in a given period, often due to dissatisfaction or the ...
Ecommerce Customer Churn Time to Event Prediction System Using Xgboost and Survival Analysis

Jayathilake, Chathura (IIT, 2023)

An important step for a success in any type of company is customer retention. Studies have shown that hiring new recruits is 27% costlier than keeping the existing customers. Therefore every company has addressed the issue ...
An intuitive platform to enhance customer satisfaction and awareness on Motor Insurance

Kuruneru, Thihan (2024)

"Motor insurance has become as an essential aspect of daily life playing a significant role in providing cover mainly to road vehicles and third-party lives and property against accidental damage and many other perils ...
A Machine Learning Approach: Predicting Customer Churn in Broadband Internet Services for a Small-Scale Telecommunications Company in Sri Lanka

Rajanathan, Rakshanaa (IIT, 2023)

"Customer churn, also known as customer attrition is a major problem that telecommunication service providers in particular face in today’s rapidly growing and competitive telecom landscape in Sri Lanka. Techniques for ...

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